100% SATISFACTION GUARANTEE
Our goal is that you are 100% satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our #1 priority. If you are not completely satisfied with your purchase, please follow the RETURNS guidelines detailed below and we will be happy to help you to return your purchase:
SHIPPING (Continental U.S.)
Four shipping options are offered for merchandise delivery:
|Order Amount||Standard Shipping||2 Day (weekdays)||1 Day (weekdays)||Store Pickup*|
|Up to $50.00||$9.99||$19.99||$39.99||FREE|
|$150.01 and over||$24.99||$44.99||$99.99||FREE|
(shipping are rates are calculated for "in state" shipping only)
- Customer is responsible for Shipping & Handling charges on items shipped
- Shipping will not be refunded in the event that the item is returned
- $500 of insurance is included with your shipment. If you would like more you may be responsible for additional charges.
- Orders usually ship first business day after being placed.
- Please note that some items may be subject to additional shipping and handling charges because of size or weight.
- Sorry, but we do NOT ship outside of the Continental U.S.
Most orders will be ready within one business day however please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.
Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually picked up, installed, or shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.
If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will NOT refund shipping costs on items damaged in shipping. Merchandise returned that appears to be used can only be returned for in-store credit and will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels or binding mounts.)
- You MUST have your receipt for all returns or exhanges!
- The product must be returned with origional packaging and in NEW condition.
- Refunds will be credited back to the card used for the purchase. Cash or check sales will be returned via company check. NO CASH back.
- Sale & Clearence items will be returned for in-store credit only.
- Special order items are subject to a re-stocking fee.
- If the item was shipped to you, you are responsible for return shipping. The origional shipping charge will not be refunded.
- If the item was installed on your bicycle or skis by one of our technicians the applicable labor rate will not be refunded.
- Labor is NON REFUNDABLE, no exceptions!
- Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.
PRICES AND INFORMATION
This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or sending us an e-mail.